More Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he’d developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author’s foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships—with employees, customers, and investors—and this message has resonated with every kind of leader and company including some of the world’s best-known, from Apple to Facebook.
Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author’s own at Airbnb, and exclusive PEAK leadership practices that will take you—and your company's performance—to new heights. Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had. Understand how Maslow's hierarchy makes for winning business practices. Learn how PEAK drove some of today's top businesses to success.
Help employees reach their full potential—and beyond. Transform the customer experience and keep investors happy The PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives.
Even if you think you're doing great, you could always be doing better—and PEAK gives you a roadmap to the next level.
Author by: Chip Conley Language: en Publisher by: Simon and Schuster Format Available: PDF, ePub, Mobi Total Read: 88 Total Download: 993 File Size: 50,5 Mb Description: “An invaluable operating manual,” says Tony Hsieh, Zappos CEO and author of Delivering Happiness. Author by: Mary E. Guy Language: en Publisher by: M.E. Sharpe Format Available: PDF, ePub, Mobi Total Read: 9 Total Download: 216 File Size: 41,8 Mb Description: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work 'with feeling.' Author by: Matt Tenney Language: en Publisher by: John Wiley & Sons Format Available: PDF, ePub, Mobi Total Read: 88 Total Download: 775 File Size: 45,9 Mb Description: Do you aspire to be a more effective leader who guides your team or organization to higher levels of lasting success?
Would you like to look forward to each day and know that you are having a positive impact on the world around you? This is possible for everyone, regardless of your title or position. In fact, Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom will train you to make this a reality. Although it’s not an easy process, it is a worthwhile one. By making a shift in your approach to leadership, you can become a highly effective leader who enjoys your work and makes the world a better place. The shift is simply a matter of gradually becoming more focused on how you can serve others and increase your capacity to do so.
Being an extraordinary leader does not require a MBA or PhD. The reality is that anyone can be a great leader. Author Matt Tenney has survived – and thrived – in situations where most people would have been quickly broken. In Serve to Be Great, he offers his life experiences and unique insights to help leaders apply the powerful principles of servant leadership.
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Servant leaders are not weak or timid. Motivated by the aspiration to serve, they achieve true power by empowering others to achieve excellence. This is a practical guide to becoming a leader people want to follow. By shifting focus from short-term gain to serving others, leaders can create great workplace cultures that deliver superior, long-term results. Serve to Be Great is the perfect playbook for realizing the ultimate in personal and business success. In keeping with the spirit in which Serve to Be Great was written, all author proceeds from the sale of the book will be donated to charity. Author by: John Katzenbach Language: en Publisher by: Grove/Atlantic, Inc.
Format Available: PDF, ePub, Mobi Total Read: 19 Total Download: 999 File Size: 55,8 Mb Description: Three women. They have nothing in common. They are different ages, come from different background, and lead drastically different lives.
The only thing that binds them together is their red hair—and that each of them has been targeted for murder. When each 'Red' receives a chilling letter in the mail from a killer known only as the Wolf, their lives are upended as they spend every waking moment in the fear that their lives could be snuffed out at any moment. The Wolf is stalking them, biding his time, waiting for the perfect moment to complete his master plan. Yet the one thing this cunning and devious killer didn't plan for is the Reds discovering each other. The three women, using clues left by the Wolf, manage to band together in the hopes of protecting one another from this deadly predator. With law enforcement turning their backs on the Reds, their only hope for survival is to turn the tables, for the prey to become the predators.
In a riveting game of cat-and-mouse, the Reds must track down the Wolf himself-before he silences each of them forever. Author by: Adam Grant Language: en Publisher by: Penguin Format Available: PDF, ePub, Mobi Total Read: 20 Total Download: 568 File Size: 44,6 Mb Description: A groundbreaking look at why our interactions with others hold the key to success, from the bestselling author of Originals For generations, we have focused on the individual drivers of success: passion, hard work, talent, and luck. But in today’s dramatically reconfigured world, success is increasingly dependent on how we interact with others. In Give and Take, Adam Grant, an award-winning researcher and Wharton’s highest-rated professor, examines the surprising forces that shape why some people rise to the top of the success ladder while others sink to the bottom. Praised by social scientists, business theorists, and corporate leaders, Give and Take opens up an approach to work, interactions, and productivity that is nothing short of revolutionary. From the Hardcover edition. Author by: John A.
Davis Language: en Publisher by: John Wiley & Sons Format Available: PDF, ePub, Mobi Total Read: 84 Total Download: 278 File Size: 45,7 Mb Description: Evaluating marketing performance and decision making more fairly Marketing has long been considered an art and not a science, but that perception is beginning to change as increasingly sophisticated methods of quantifying marketing success are developed. In Measuring Marketing: 103 Key Metrics Every Marketer Needs, Second Edition, one of the world's leading experts in the field presents the key marketing ratios and metrics. Applying these metrics will enable marketers to make better decisions and increase their accountability for their strategies and activities.
This fully revised and updated new edition discusses the key marketing metrics needed for successfully measuring the performance of an organization's marketing investments. CEOs and CFOs regularly ask for one simple way to assess the efficacy of marketing campaigns, but the fact is that there isn't one single measure of performance. Measuring Marketing helps marketers figure out what they can and should be measuring and when. Author by: Matthew E. May Language: en Publisher by: McGraw Hill Professional Format Available: PDF, ePub, Mobi Total Read: 29 Total Download: 946 File Size: 50,6 Mb Description: Winner of a 2013 Small Business Book Award for Economics The world is more overwhelming than ever before. Our work is deeper and more demanding than ever. Our businesses are more complicated and difficult to manage than ever.
Our economy is more uncertain than ever. Our resources are scarcer than ever. There is endless choice and feature overkill in all but the best experiences. Everybody knows everything about us.
The simple life is a thing of the past. Everywhere, there's too much of the wrong stuff and not enough of the right. The noise is deafening, the signal weak. Everything is too complicated and time-sucking. Welcome to the age of excess everything.
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Success in this new age looks different and demands a new skill: Subtraction. Subtraction is defined simply as the art of removing anything excessive, confusing, wasteful, unnatural, hazardous, hard to use, or ugly. Or the discipline to refrain from adding it in the first place. And if subtraction is the new skill to be acquired, we need a guide to developing it. Enter The Laws of Subtraction. Through a dozen of the most compelling stories of breakthrough innovation culled from 2,000 cases and bolstered by uniquely personal essays contributed by over 50 of the most creative minds in business today, The Laws of Subtraction outlines six simple rules for winning in the age of excess everything, and delivers a single yet powerful idea: When you remove just the right things in just the right way, something very good happens. The Laws of Subtraction features contributions by over 50 highly regarded thinkers, creatives, and executives.
On Law #1: What Isn't There Can Often Trump What Is 'When you reduce the number of doors that someone can walk through, more people walk through the one that you want them to walk through.' - SCOTT BELSKY, founder and CEO of Behance and author of Making Ideas Happen On Law #2: The Simplest Rules Create the Most Effective Experience 'Keeping it simple isn't easy. By exploiting subtraction in innovation, we've been able to create an environment of freedom and creativity that allows us to thrive.' - BRAD SMITH, CEO, Intuit On Law #3: Limiting Information Engages the Imagination 'Subtraction can mean the difference between a highly persuasive presentation and a long, convoluted, and confusing one. Why say more when you can say less?'
- CARMINE GALLO, author of The Apple Experience On Law #4: Creativity Thrives Under Intelligent Constraints 'Here's the key to the conundrum for managers who want to stoke the innovation fire: That close cousin of scarcity, constraint, can indeed foster creativity.' - TERESA AMABILE, author of The Progress Principle On Law #5: Break Is the Important Part of Breakthrough 'If you kill the butterflies in your stomach, you'll kill the dream. Embrace the feeling. Save the butterflies.' - JONATHAN FIELDS, author of Uncertainty On Law #6: Doing Something Isn't Always Better Than Doing Nothing 'When we're faced with the greatest odds against us, often we need to edit rather than add.' - CHIP CONLEY, cofounder of Joie de Vivre Hospitality and author of Emotional Equations.
Author by: Jessica L. Tracy Language: en Publisher by: Guilford Publication Format Available: PDF, ePub, Mobi Total Read: 67 Total Download: 914 File Size: 52,9 Mb Description: This book thoroughly examines how the self-conscious emotions differ from other emotions, why they might have evolved, and the many ways they help (and hurt) the self. It addresses their underlying social, cognitive, physiological, and neural mechanisms, as well as developmental contexts and processes. Several chapters explore cross-cultural differences and similarities.
State-of-the-science research is presented on each of the specific emotions, elucidating and elaborating on the fine-grained distinctions among them.
More Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he’d developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author’s foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships—with employees, customers, and investors—and this message has resonated with every kind of leader and company including some of the world’s best-known, from Apple to Facebook.
Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author’s own at Airbnb, and exclusive PEAK leadership practices that will take you—and your company's performance—to new heights. Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had. Understand how Maslow's hierarchy makes for winning business practices.
Learn how PEAK drove some of today's top businesses to success. Help employees reach their full potential—and beyond. Transform the customer experience and keep investors happy The PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better—and PEAK gives you a roadmap to the next level.
Author by: Anders Ericsson Language: en Publisher by: Houghton Mifflin Harcourt Format Available: PDF, ePub, Mobi Total Read: 64 Total Download: 225 File Size: 53,6 Mb Description: “This book is a breakthrough, a lyrical, powerful, science-based narrative that actually shows us how to get better (much better) at the things we care about.”—Seth Godin, author of Linchpin “Anyone who wants to get better at anything should read Peak. Rest assured that the book is not mere theory. Ericsson’s research focuses on the real world, and he explains in detail, with examples, how all of us can apply the principles of great performance in our work or in any other part of our lives.”—Fortune Anders Ericsson has made a career studying chess champions, violin virtuosos, star athletes, and memory mavens. Peak distills three decades of myth-shattering research into a powerful learning strategy that is fundamentally different from the way people traditionally think about acquiring new abilities.
Whether you want to stand out at work, improve your athletic or musical performance, or help your child achieve academic goals, Ericsson’s revolutionary methods will show you how to improve at almost any skill that matters to you. “The science of excellence can be divided into two eras: before Ericsson and after Ericsson. His groundbreaking work, captured in this brilliantly useful book, provides us with a blueprint for achieving the most important and life-changing work possible: to become a little bit better each day.”—Dan Coyle, author of The Talent Code “Ericsson’s research has revolutionized how we think about human achievement. If everyone would take the lessons of this book to heart, it could truly change the world.”—Joshua Foer, author of Moonwalking with Einstein. Author by: Roland Smith Language: en Publisher by: Houghton Mifflin Harcourt Format Available: PDF, ePub, Mobi Total Read: 42 Total Download: 332 File Size: 41,9 Mb Description: The only thing you’ll find on the summit of Mount Everest is a divine view.
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Peak Chip Conley
The things that really matter lie far below. – Peak Marcello After fourteen-year-old Peak Marcello is arrested for scaling a New York City skyscraper, he's left with two choices: wither away in Juvenile Detention or go live with his long-lost father, who runs a climbing company in Thailand. But Peak quickly learns that his father's renewed interest in him has strings attached. As owner of Peak Expeditions, he wants his son to be the youngest person to reach the Everest summit-and his motives are selfish at best.
Even so, for a climbing addict like Peak, tackling Everest is the challenge of a lifetime. But it's also one that could cost him his life. Roland Smith has created an action-packed adventure about friendship, sacrifice, family, and the drive to take on Everest, despite the incredible risk. The story of Peak’s dangerous ascent—told in his own words—is suspenseful, immediate, and impossible to put down. Author by: Chip Conley Language: en Publisher by: John Wiley & Sons Format Available: PDF, ePub, Mobi Total Read: 35 Total Download: 723 File Size: 41,9 Mb Description: After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company 'the second largest boutique hotelier in the world' overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors.
Chip Conley Airbnb
Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture. Author by: Robert E. Saltmarsh Language: en Publisher by: Author House Format Available: PDF, ePub, Mobi Total Read: 25 Total Download: 565 File Size: 48,9 Mb Description: This is a manual for choice making when couple relationships begin to suffer and difficult passages become more frequent. One assumption is that both partners intend to preserve and enhance the relationship they have formed. “COUPLE” is defined as a two-person relationship wherein each regards the other as “ SIGNIFICANT”!
This would include special friendships, people who live together, people who are engaged, and people who are married to each other. The suggestions provided in this reading may also apply to colleagues, fellow workers, neighbors, and those of you who enjoy doing “Random Acts of Kindness” occasionally as well as intentionally. These ideas have accumulated since 1954, and have developed in design and teaching of a special course entitled “Facilitating Interpersonal Relationships” and Workshops at Miami University, Indiana University, and Eastern Illinois University. This work is intended for all of us who have hoped that all was well and discovered that it wasn’t, and didn’t quite know what to do about it. Stride firmly as you find things that may make positive differences for you and the significant ones whose hopes are blended with yours.